If your controller is still under local warranty, please go to Sony. If your controller is under store warranty, please send us a video or images supporting the issue via https://qisahn.com/contact_us and we will get back to you as soon as possible with an update to repair your controller.
For general repairs, please send in your console or accessory to our shop located at https://qisahn.com/locate_us
If your controller can’t be repaired
- and it is under store warranty, a replacement set will be given to you
- If not, your controller will be returned and you will not be charged.
Dualsense - Analog Stick - S$45
If your controller is drifting, an analog replacement is required.
They are S$45 per side.
Dualsense - Motherboard - S$50
If your dualsense is unresponsive, damaged by dropping or has been damaged by water, a motherboard replacement is required.
Success Rate: ~70%
Dualsense - Battery Replacement - S$35
If you are experiencing your controller's battery is running out too fast or not holding a charge, a battery replacement is required.
Dualsense - Others - S$75
*All the repairs above may take around 3 to 5 weeks to complete.
*Qisahn.com reserves the right to take more than 1-2 months should any other issue be found that requires more time to be fixed and you will be contacted if such cases occur.
*All prices shown are only estimated prices. The final price for repair will be finalized upon inspection by our store staff or our technician.
*Replacement parts used are original but parts are subject to stock availability. If original parts are not available, third party parts are used instead.