All delivery orders on hold till 8 April. Our revised store hours are 11am to 9pm from now till 6 April.

Terms and Conditions

By using Qisahn.com, YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers, terms, and conditions that appear elsewhere on Qisahn.com.

  • Prices listed are NETT. No GST, service charge or any other hidden costs are included.
  • We accept payment in cash, credit card, or bank transfers.
  • All listed prices are in Singapore dollars (SGD).
  • In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information from the management, or any error in item description, or through any form of miscommunication, Qisahn.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
  • Qisahn.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made.
  • In the event that payment has been made, Qisahn.com shall refund the total amount paid in the amount of the original payment.
  • Pre-orders will only be reserved for customers who have both pre-ordered and placed down a deposit. All unpaid preorders will be cancelled on release day.
  • In the event of shortage, customers with paid pre-orders will have priority. Qisahn reserves the right to cancel pre-orders with no paid deposit if there is not enough stock to fulfill the orders.
  • In the event that a customer who has made a deposit/paid in full, but fails to collect the product within 7 days of release, Qisahn.com reserves the right to cancel the order without notice. Do contact us if you require a grace period (case-by-case basis).
  • For released products, payment in FULL is required to ensure your order is held. Orders made without full payment will be cancelled after a grace period of 2 days.
  • Product image for illustration purposes only. Actual product may vary.
  • Qisahn.com is not liable for typographic errors in any of our ads, website, or promotional emails.
  • Upon sale, we do not accept returns, refunds or exchanges for any product. All goods sold are final.
  • Items that are deemed faulty would be replaced within the stipulated warranty period.
  • Brand new game titles, be it wrapped or otherwise, would not be available for exchanges or refunds. Pre-owned discs are entitled to a ONE WEEK (7 days) shop warranty from the purchase date. We reserve the right to refuse any exchange or refund if the pre-owned disc returns in a condition that is unplayable through mishandling.
  • Due to the nature of the product, Playstation Network Codes, iTunes Gift Cards, Xbox Live Points, Wii Points Card or any other product requiring a registration of a product key (i.e Game cd key) would not be liable for a refund.
  • Qisahn.com will not be liable for any issue arising upon purchase of a title. These include computer systems not meeting minimum requirements, online billing issues, region incompatibility issues or any other technical difficulties outside of our control.
  • Qisahn.com will have permission to contact you via communication means including, but not limited to, calls, email and SMS.
  • Qisahn.com reserves the right to amend, vary or terminate our Pricing Policy anytime without prior notice.
  • Qisahn.com is not liable for delivery errors, mix-ups, or relevant issues once items are dispatched. Any disputes are to be settled between the customer and service provider (SingPost, courier etc), Qisahn.com will provide assistance on a case-by-case basis.