Claiming manufacturer/agent warranty:

If the product is within 7 days from date of purchase, please check with us as it may be eligible for 1 to 1 exchange. Otherwise, please contact the authorized distributor or manufacturer directly for warranty claims.

Sony Playstation – https://asia.playstation.com/en-sg/support/contact-us

Nintendo – http://www.maxsoftonline.com/customer-service/product-information.html

Microsoft – https://support.xbox.com/en-SG/contact-us

Claiming store warranty:

Warranty claims are processed at our physical store. Warranty coverage terms is the same as the manufacturer / authorized dealer’s.

Claiming Qisahn.com +4 years extended warranty:

If your product is under a year old, please contact the manufacturer / agent for warranty claims.

Warranty claims are processed at our physical store. Warranty coverage terms for the 2nd to 5th years is the same as the manufacturer / authorized dealer’s. Please note if the manufacturer / agent excludes certain parts (ie battery) from the full 1-year duration, we too will not provide extended warranty coverage for it.