Claiming manufacturer/agent warranty:
If the product is within 7 days from date of purchase, please check with us as it may be eligible for 1 to 1 exchange. Otherwise, please contact the authorized distributor or manufacturer directly for warranty claims.
Sony Playstation – https://asia.playstation.com/en-sg/support/contact-us
Microsoft – https://support.xbox.com/en-SG/contact-us
Claiming store warranty:
Warranty claims are processed at our physical store. Warranty coverage terms is the same as the manufacturer / authorized dealer’s.
Claiming Qisahn.com +4 years extended warranty:
If your product is under a year old, please contact the manufacturer / agent for warranty claims.
Warranty claims are processed at our physical store. Warranty coverage terms for the 2nd to 5th years is the same as the manufacturer / authorized dealer’s. Please note if the manufacturer / agent excludes certain parts (ie battery) from the full 1-year duration, we too will not provide extended warranty coverage for it.
Qisahn.com extended warranty is not applicable to bundled items that are not included in the box.